Important Safety Update – Circulating pump safety warning for Heating Systems

What Homeowners and Tradespeople Must Know

Stillorgan Gas, Plumbing & Electrical dedicates its highest priority to safety protection. The Competition and Consumer Protection Commission (CCPC) has released multiple product-safety alerts about particular circulating pumps which operate in Irish domestic heating systems.

The article explains the background information and presents all affected and cleared models from 6 November 2025 while providing step-by-step instructions for homeowners and tradespeople.

The Issue with Circulating Pump Safety Warnings for Heating Systems

The CCPC found that certain circulating pump models have an electric shock risk because their manufacturers wired the mains cable incorrectly. The live conductor in these cases connects to the earth pin which makes pump metal parts become electrically active.

The heating system operates normally, but the electrical fault creates a dangerous situation when someone handles the pump or its wiring during maintenance, inspection, or replacement.

Timeline of Safety Alerts

• The CCPC launched its first product recall on 6 October 2025 to address Tucson Pumps Ltd models because of their faulty electrical wiring.

• The CCPC expanded its warning to include multiple pump brands and their specific models which share potential electrical safety risks on 24 October 2025.

• The CCPC performed additional testing to verify the safety of specific models which resulted in their removal from the warning list on 6 November 2025.

Affected Products

Tucson Pumps (Main Recall)

The following Tucson pumps have been proven defective and need immediate replacement:

• Tucson 5 m

• Tucson 6 m

• Tucson 8 m

Manufacturing period: 2017–2024Affected serial numbers: Beginning with A, B, C, D44 or earlier, and including year prefixes 2017–2020.

The pumps under official recall need free replacement through authorized Tucson agents or qualified technicians.

Additional Brands Listed by CCPC on 24 October 2025

The CCPC conducted an assessment which revealed multiple circulating pump models share potential electrical safety risks.The following models have been identified as potentially hazardous:\

• AquaPro – Model RS 25/6 EAA

• Katsu Tools – Model Star 25/

• Embrass Peerless – Model Eclipse CFA-25-50

• THS Thermostyle – Model THS RS25/6 EAQ

• Trident – Model STAR 25/6EA

• Boiler M8 – Model RS25/6 EAZ

• Suntask – Model PUM-STAR 15/6A

• IBO – Models NOVA 25-40 180 and Beta 2

• Avansa – Model 32/6/180E

• Intertrade – Model RS25/6 EAQ

The pumps under investigation share design elements with the defective Tucson models.

Models Removed from the Warning (6 November 2025 Update)

The CCPC performed additional testing with manufacturers and importers to confirm the safety of specific models which resulted in their removal from the warning list.

The following models have been verified as safe for continued use and sale:

• Archergas – Model 15-60/130

• Lowara – Models Ecocirc and Ecocirc+

• BritTherm – Model P2 25/5 (current version)

These pumps have received verification for safe operation and market availability.

Guidance for Homeowners

Homeowners who received heating system installation or maintenance services between 2017 and 2024 need to check if their circulating pump falls under the safety warning.

Homeowners should:

• Avoid all attempts to fix or disconnect the pump because it poses a safety risk.

• Locate the pump brand, model number, and serial code, which appear on the pump casing label.

• Visit the CCPC website or contact their heating system installer to determine if their pump model faces a safety warning.

• Replace Tucson 5 m, 6 m, and 8 m pumps from 2017–2024 immediately.

• Exercise caution when using additional brands listed on 24 October until confirmation of their safety status.

• Note that models cleared on 6 November 2025 need no additional action.

• Request a qualified heating engineer to perform an inspection if unsure about the situation.

• Maintain records of the pump’s model and serial number, along with all inspection and replacement documentation.

The recall requires immediate attention even though your heating system shows no signs of problems. The electrical problem with the pump will not impact its ability to heat your home, but it can create a severe safety hazard if left unresolved. For additional official information and updates, you can refer to the Health and Safety Authority’s notice.

Guidance for Tradespeople and Installers

The following instructions apply to heating professionals who work with plumbing and electrical systems.

Tradespeople should:

• Cut off the electrical power supply before starting any work on circulating pumps.

• Verify the product brand, model number, and serial code before handling or inspection.

• Notify homeowners immediately if an affected unit is discovered during work.

• Follow manufacturer guidelines and CCPC regulations strictly during the replacement process.

• Check inventory to confirm that no recalled or questionable products are being installed or sold.

• Use only authorized replacement equipment and follow all electrical safety protocols correctly.

• Pay special attention during the heating season when systems are frequently inspected or serviced.

How We Can Assist You

At Stillorgan Gas, Plumbing, and Electrical, we take gas safety and plumbing reliability

very seriously. Here’s what we offer:

• Safe, non-intrusive inspection of your pump (checking brand & serial)

• Immediate consultation if it’s on the recall list

• Professional replacement service via approved technicians

• Ongoing monitoring of updates or changes to the recall programme

If you suspect your circulating pump could be affected—or you simply want peace of

mind—get in touch today. We’ll guide you through the safest steps, at no extra cost.

If you are looking to get a quotation for a new pump installed within 24 hours contact us today, we are just around the corner. Stay Safe.

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